Send Files with CuteSendIt

Send Files with CuteSendIt - Help

Click a section below to learn how CuteSendIt can send email files securely, quickly, and reliably. You send it all online through your Web browser--even large files!

General

About Sending Files with CuteSendIt
CuteSendIt is a professional service for fast and reliable email file delivery over the Internet.

CuteSendIt solves typical problems with sending large digital files online, providing:
- Ability to send up to 2GB email attachments
- No complicated FTP setup and account management
- No worries of blocked transfers through firewalls, routers, or NATs
- Tracking to guarantee delivery of critical files
CuteSendIt simplifies the complete delivery process by:
- Uploading large files to our secure servers
- Emailing your files with simple download links
- Hosting the download of your files on fast and reliable servers
- Providing detailed tracking information for each file
What makes CuteSendIt different?
- Send multiple files at once
- No registration needed
- No software installation (unless you are using CuteSendIt Wizard)
- Free delivery notifications
- Free visit and download tracking
- Import your address book on Outlook, AOL, MSN Messenger, Gmail, and Yahoo
- Progress bar with percent complete, elapsed time, time left, and speed
- Servers secured by a managed firewall and intrusion detection system
- Professional file delivery for businesses
CuteSendIt also provides a private label business solution that allows companies to easily integrate a custom branded file delivery service into their company website. This solution is perfect for technology companies, graphic artists, law firms, design studios, and other businesses where a professional image and reliable delivery is important when working with business clients.

View the details of each plan on the Create My Account page if you're not logged in, or click Account > Upgrade if you are logged in.

If you have any questions or problems, please contact us.
Is this service free?

Yes, CuteSendIt Lite is completely free to use.

After using our free service and discovering its value to you and your organization, consider signing up for a business solution. Our business solutions provide a private label version of our service with your company's logo and your own domain name. This allows you to retain your company image when employees need to send files to business clients.

View the details of each plan on the Create My Account page if you're not logged in, or click Account > Upgrade if you are logged in.
What are the limits?
This service is designed to allow business users to send files with professional, reliable, and secure delivery. With these goals in mind, the following limitations apply:
- A maximum file size of 100MB for our Lite plan. Upgrade to one of the paid plans to send files up to 2GB.
- Files are available on our system for 3 days on the Lite plan and up to 14 days on the paid plans. After the files expire, they are permanently deleted from our system.
- Online storage is available up to 20GB on the paid plans.
- A limited number of downloads per file, from 5 on the Lite plan to unlimited downloads on the Business and Corporate plans.
- Only 1 user per license is allowed per account. Our Business and Corporate plans allows 2 or more users per account.
- A limit of 10 sends per month on the Lite plan, and a limit of 25 to unlimited sends per month on the paid plans.
- A maximum of 10 recipients. This helps prevent users from using this service to send spam.
- Transmission, distribution, or storage of any material in violation of any applicable law or regulation, including export control laws, is prohibited. This includes, without limitation, material protected by patent, copyright, trademark, service mark, trade secret, or other intellectual property rights.
View the details of each plan on the Create My Account page if you're not logged in, or click Account > Upgrade if you are logged in.
How secure is sending files with CuteSendIt?

This service is designed with high security standards. Your files are stored on fully redundant and backed up data servers with 100% uptime (excluding a maintenance window of 2AM - 6AM EST), and 24x7x365 proactive monitoring. The servers are located within a protected tier-1 collocation facility with SAS 70 Type II Certification. The servers are protected behind an enterprise-class managed firewall and intrusion detection system. Restricted access to the servers is protected by proximity card entry, camera-recorded server room access, and a perimeter security system.
For an additional layer of security, you may zip, encrypt, and password protect the files before sending them. Then you can send the password in a separate email.

Secure 256-bit SSL is included on all paid plans.
What are the system requirements?

CuteSendIt requires an Internet connection and a browser (for the online version). The GlobalSCAPE Quality Assurance team has tested CuteSendIt on Internet Explorer and Firefox, with limited testing on Safari and Chrome.

CuteSendIt wizard is supported on Windows XP and newer.
Am I always connected?

When you log in to CuteSendIt over an Internet connection, your login expires if you are idle for more than 24 minutes or when you close all browser windows.
When you send files with the CuteSendIt wizard, it connects to CuteSendIt using the login credentials that you configure in the Account Setup dialog box.
What about virus protection?

CuteSendIt's servers use AVG Antivirus to scan files as they are uploaded to your online storage and when sending files via the CuteSendIt email form.

No programs are downloaded to your computer, and there is no configuration or extra steps for you to take. AVG Antivirus is turned on automatically for your protection. Just upload or email your files, and the CuteSendIt servers automatically scan the files for viruses, and inform you if a virus was found. If a virus is detected, a warning message appears and the file is not uploaded or emailed. You then must use your local anti-virus software to scan the file to remove any viruses before attempting to upload or email the file again.

For real-time protection, automatic updates, low-impact background scanning for online threats, and instant quarantining or removal of infected files, download AVG Internet Security.

Sending Files

How do I send a file?
You send it from within your Internet browser; no special software is required. You can also use the CuteSendIt Wizard, which supports resume-upload and up to 2GB file sizes, to send files directly from your desktop. Whichever method you use, the basic procedure is the same. You do not have to be logged in to send a file, but certain features are only available after you log in.

To send one or more files:
1. Do one of the following:
  - If you are not logged in, click Home.
  - Log in to your account, then click Send Files.
  - Open the CuteSendIt Wizard.
    
    The email form appears.
2. In the To box, type or paste the email addresses of the contacts to whom you want to send files. If you are logged in and have defined contacts in your CuteSendIt address book, click Address Book. (For the procedure for adding contacts to your address book, refer to How do I create/import/delete email addresses from my address book?)
  To add contacts from your address book on AOL, Outlook or Outlook Express Contacts, Yahoo, Gmail, or another 3rd-party program, click Add from your address book. You might have to install an ActiveX control before CuteSendIt can display your external address book.
3. In the From box, your email address appears.
4. In the Subject box, type an intuitive title for the email. For example, instead of "Here it is!" you could type "Files for Friday's conference call."
5. If you are logged in, the Max Download box appears. "Max Download" refers to the number of times a file that you send can be downloaded. The default is 5 downloads on the Lite plan. If you have a subscription to a paid plan, you can specify the number of times the files that you send can be downloaded, up to the plan limit. Business and Corporate are unlimited. Type 0 to allow unlimited downloads.
6. In the Message box, type a brief message. Provide a description of why and what you are sending, and, if necessary, how they can view the attachments. (A message is optional.)
7. Do one of the following:
  - If you are not logged in:
    
    In the Select files area, click Browse to attach one or more files. In the dialog box that appears, browse to the file that you want to attach, then click the file and click Open, or double-click it. Repeat to attach more files. You can also ZIP the files before attaching them to the email or send an additional email with the remaining files. (You do not need to fill all attachment slots; you can attach 1 file and leave the rest blank.)
  - If you are logged in:
    
    Click Browse, browse for and select one or more files, then click Open. (Hold down SHIFT or CTRL to select multiple files.) The files display under the Browse button. You can remove a file from the list by clicking its icon.
    
    The maximum total size of the files that you can send at one time is limited by the type of plan that you have and the Internet file transfer limit of 2GB.
8. Select the Send a copy to your email check box if you want to send yourself a copy of the email that your recipients see.
9. Read the terms and conditions, then select the check box.
10. Click Send. A progress bar appears displaying the progress of your file upload.
  
  Wait until the progress finishes before navigating away from the page or delivery will be interrupted and cancelled.
  
  Uploading can take 5-60 minutes depending on the size of your attachments and the speed of your Internet connection. When the upload is complete, the File Tracking page appears.
  
  Note: If you click the Delete File(s) link, ALL files attached to the email are permanently deleted from our servers. They can no longer be downloaded and cannot be recovered from our servers. This feature is useful, for example, if you accidentally uploaded the wrong files.
How do I create/import/delete email addresses from my address book?
You can manually create a list of contacts and/or import addresses from your AOL, MSN, Yahoo, or Gmail address book.

To create or import contacts:
1. Log in to your account.
2. On the menu bar, click Contacts. The Contacts page appears.
3. Do one of the following:
  - To add one contact:
  - To import contacts from your account with MSN, Yahoo, Gmail, or AOL (not available on the Lite plan):
    1. Click the applicable icon. The Import contacts page appears.
    2. In the Email Provider box, click the down arrow, then click the provider name.
    3. Provide your login information, then click SUBMIT. A list of your contacts appears.
      To import all contacts, select the check box in the column header, then click Import All.
      
      To import only some of the contacts, select their check boxes, then click Import Selected Email.
    4. The Contacts page appears with the imported contacts displayed.
To remove contacts from your address book
1. Log in to your account.
2. On the menu bar, click Contacts. The Contacts page appears.
3. Select the check box next to the contacts you want to delete (or select the check box in the column header to select them all), then click Delete Selected Contacts.
What is a quick way to send files to multiple recipients?
You can send one or more files to multiple recipients from your address book. You are limited to sending to no more than 10 recipients per email, but you can send multiple emails (up to your plan's limit) with up to 10 recipients each.

To send files to multiple recipients:
1. Log in to your account.
2. On the menu bar, click Contacts. The Contacts page appears.
3. Select the check boxes for up to 10 contacts in your address book, then click Send Files to selected contact. The Send your files page appears, with your recipients in the To box.
4. Complete the email form as usual. (Refer to How do I send files?, if necessary.)
How soon will they get the files?

After files are completely uploaded, CuteSendIt emails the files to your recipients that contain the download links to your files. Your recipients should receive the email within 1-5 minutes after the upload is complete.
What if they didn't get the files?

You will receive an email notification when a recipient views the download page. If you never receive this download email and/or if a recipient claims to have never received the files, advise them to check their Junk email or Spam folder. You could also recommend that they add your email address and cutesendit.com to their safe sender (white) list and mark the email as not spam or not junk. If the recipient still cannot find the email and attachments, try sending it again and contact us if you continue to have problems.
How do I know they got the files?

You will receive an email notification when a recipient views the download page. Also, after you send files, you will receive a tracking link to track your deliveries. Visit the tracking link to view detailed information about visits and downloads.
What happens to the files after they are downloaded?

Your files will remain available on our system for a maximum of 3-14 days or a maximum of number of downloads per file, whichever comes first. When the file expires, the file is permanently deleted from our systems and cannot be recovered. Similar to normal emails and physical package deliveries, you cannot cancel or stop deliveries that are already sent.
How do I prevent further downloads of a file that I've sent?
If you want to prevent further downloads of a file that you've sent (e.g., if you want to send files that are new versions), you can permanently delete ALL files attached to the email and cancel further deliveries. Once deleted, they cannot be recovered from our servers.
When your recipient downloads a file you send, you receive a delivery notification email. To view details of the delivery, click the Tracking link in the email. On the File Tracking page, click the Delete File(s) link to permanently delete ALL files attached to the email from our servers.

To delete files from your Send files page:
1. Log in to your account.
2. On the menu bar, click Send Files. The Send your files page appears.
3. Click Sent Item/Tracking. The Sent Files page appears, displaying the tracking information, arranged in columns.
4. In the Task column, click the delete icon (red X).
How do I open a file?

Open the file as you would any other file on your computer. If your computer does not automatically recognize and open the file you send, contact the sender for instructions on how to open the files. Our service does not modify the sent files; they are exactly as the sender sent them.
Can non-members upload to my Public storage?
If you signed up for a Professional or higher plan, you can configure your Public Upload settings and set up your Public Upload sub domain (e.g., http://johndoe.cutesendit.com), as described below. You send it (the address) to anyone that you want to upload files to your Public Upload area. For example, if you are providing technical support to customers and you want them to send you their log files, you can provide them with this URL to upload the files, without their needing to create an account on CuteSendIt. To see the files that were sent from the Public Storage Page, you may click Public Upload on the navigation bar.

To configure your Public Storage:
1. Log in to your account.
2. On the menu bar, click Public Upload. The Public Upload page appears. This page will display a table of all files that users send from your public CuteSendIt web page.
3. Click Settings. Options for who can upload to your Public storage appear.
4. Click one of the following options:
5. Click SUBMIT.
Next, you need to configure your sub domain, if you haven't already:
1. On the menu bar, click Account.
2. In the left pane, click Branded Domain/Logo.
3. To the right of the Update your sub domain box, type the sub domain. For example, type mysupport.
4. Click SUBMIT.
5. Send the URL (e.g., mysupport.cutesendit.com) to those who you want to upload files to you.
(You will not receive an email notification each time a user uploads a file.)
Where can I view a history of sent files?
You can view a history of the files that you send on the Sent Files page. The history includes the date, recipient, status, expired, and size.
To view Send history:
1. Log in to your account.
2. On the menu bar, click Send Files. The Send your files page appears.
3. Click Sent Item/Tracking. The Sent Files page appears, displaying the tracking information, arranged in columns.
4. Click the column headers to sort the columns by date, recipient, status, expiration date, or size.

Receiving Files

I received an email with a link to download files from CuteSendIt. What is that?

CuteSendIt is a professional service for secure, fast, and reliable file delivery over the Internet. CuteSendIt does not alter the sent files. The files that you download are exactly as they were uploaded to our servers. As with any email, always use caution when downloading files if you do not know the sender or were not expecting the files.
CuteSendIt is provided by GlobalSCAPE (GSB), the developer of CuteFTP, the most popular file transfer protocol application on the market. For more information, visit globalscape.com.

While you're here, try CuteSendIt for yourself--it's free!!
Where can I view a history of files I have received?
After you log on to your account, you can view a history of the files that you have received from other members on the Received Files page. The history includes the date, recipient, status, expired date, and file size.
To view received history:
1. Log in to your account.
2. On the menu bar, click Send Files. The Send your files page appears.
3. Click Received Files. The Received Files page appears, displaying the tracking information, arranged in columns.
4. Click the column headers to sort the columns by date, recipient, status, expiration date, or size.
How do I download the files?

After receiving the email, click the link to go to the download page. There you will see a list of all of the files you send with the filename and file size. To download a file, next to the filename, click Download. You may download more than one file at a time.

Account Management

How do I know how much storage I have available/used?
The Home page displays pie charts that show the percentage of sent files allowed that you have used and the percentage of online storage allowed that you have used. Place your cursor over the pie charts to view the percentage.

The page also displays (for the current month):
- number of sends you have used/remaining
- amount of storage that you have used/remaining
- number of your active file transfers. You can click the number to open the Sent Files page.
- statistics regarding uploads/downloads, sends by all users (used/remaining), and total storage of all users (used/remaining). (Only the Business and Corporate plans allow multiple users.)
How do I change my password?
To change your password:
1. Log in to your account.
2. On the menu bar, click Account.
3. Click Change Password.
4. In the Old Password box, type your current password.
5. In the New Password box, type a new password.
6. Click SUBMIT.
What if I forget my password?
If you forget your password:
1. Attempt to log in to your account with your email address and any password. The Invalid username or password message appears.
2. Click Forgot password. The Forgot Password page appears.
3. Type your email address, then click GET IT. A message appears telling you that your password is sent to your email address.
4. If you forget which email address you used to create the account, the administrator of your Business or Corporate account can view the email addresses on the account.
How do I change my billing information?
To change your credit card information or billing contact/address information:
1. Log in to your account.
2. On the menu bar, click Account.
3. On the Account page, click Billing Information.
4. Edit your payment and/or contact information, then click SUBMIT.
How do I change my plan?
You can upgrade your plan on the Account page of your account.

To change your plan:
1. Log in to your account.
2. On the menu bar, click Account.
3. Click Upgrade.
4. In the Choose My Plan box, click a plan, then click Continue.
5. Click a billing frequency, complete the payment information, then click SUBMIT.
To cancel your plan, click the Contact Us link at the bottom of this page.
Can we use our company logo and other customizations?
On the Web page where clients download your files, you can add your company logo, welcome text, and footer text, and preview your changes before you SUBMIT them.

To customize your download page:
1. Log in to your account.
2. On the menu bar, click Account.
3. To upload your logo, click Branded Domain/Logo.
4. To change the welcome text or footer text, type or paste it in the text box.
5. At the top of the page, click PREVIEW YOUR SITE to see the changes before you SUBMIT them.
6. When you are satisfied with your changes, click SUBMIT.
How do I add, edit, or delete a user?
You can define users on the Business and Corporate plans.
To add a user:
1. Log in to your account.
2. On the menu bar, click Account. The Your Account page appears.
3. In the left pane, click User Accounts. The User Management page appears.
4. To add a user, click Add new account / invite to upload. The Add User page appears.
5. Complete the Login Information. The Email will be the user's Login name. The Client/Dept field is optional.
6. Complete the Security Settings.
  1. Select the disable check box to disable use of SSL for this user.
  2. In the Online Storage Allowed box, specify the amount of storage, in MB, that this user is allowed. Type -1 for no online storage or 0 for unlimited storage.
  3. In the Maximum Sends Allowed box, type the number of sends this user is allowed or type 0 for unlimited sends.
  4. In the Super User Account area, select the check box if this user is to have administrative privileges. (Only the originator of the account has access to billing information.)
7. Complete the Invitation Message that will be sent the user or select the Don't send this message check box. You can edit the message as needed. Do not delete the variables used for the user's name, %FullName%, login information, %email% %pass%, and the login website, %mywebsite%; the user will need that information to log in.
8. Click SUBMIT. The new account appears on User management page.
  
  On the User management page, you can edit users, delete users, and view details such as name, email address, company, account status, number of sends for the month, and last login date/time.
To delete a user:
1. Log in to your account.
2. On the menu bar, click Account. The Your Account page appears.
3. In the left pane, click User Accounts. The User Management page appears.
4. Select the check box next to the user you want to delete, then, in the Tasks column, click the delete icon (red X).
To edit a user:
1. Log in to your account.
2. On the menu bar, click Account. The Your Account page appears.
3. In the left pane, click User Accounts. The User Management page appears.
4. Select the check box next to the user you want to edit, then click the edit icon. The Add User page appears.
5. Edit the account as needed (e.g., new email address, new department, enable/disable use of SSL, increase/decrease storage or sends allowed, enable/disable admin privileges.
6. Edit the message if necessary, then click SUBMIT.
How do we use our own domain name?
The Lite, Personal, and Professional plans, recipients to whom you send files will use the www.cutesendit.com URL to download the files. If you have purchased a Business or Corporate plan, you can change the domain name for the link at which recipients can download files that you send.

To use your company domain name you must have your network administrator add a CNAME record to the company DNS settings. Then you must update your account as described below so that CuteSendIt is aware of the change.
To update your domain name for your Account:
1. Log in to your account.
2. Click Account.
3. Click Branded Domain/Logo.
4. In the Update your website http:// box, type the new domain, if different.
5. In the Update your subdomain to http:// box, type the new subdomain, if different.
6. In the CNAME box, type the company domain name.

Online Storage

Can I store my files on the CuteSendIt servers?
CuteSendIt allows you to store up to 100MB of files on the Lite plan, and up to 20GB on the paid plans. You have a Personal Storage area and a Shared Storage area. On the Business and Corporate plans, the shared storage can be accessed by other users that you define.

To view files and folders and the amount of storage you have available:
1. Log in to your account.
2. Click Online Storage. The Online Storage area appears and displays the amount of storage you have available.
  - To view the storage for your shared files and folders, click Shared Storage.
  - To view the storage used by all users on your account, click All Users.
  - To go back to your personal storage, click Online Storage.
  - To view files and folders of a specific user, click All Users, then click the username.
In the Online Storage area, you can create folders, download files to your hard drive, delete files and folders from storage, move files, and send files.
How do I create folders in my online storage?
You can organize Personal and Shared storage into different folders.

To create a new folder:
1. Log in to your account.
2. Click Online Storage. The Online Storage area appears and displays the amount of storage you have available.
3. To create a new folder in shared storage, click Shared Storage.
4. Click New Folder. The Add/Edit folder dialog box appears.
5. In the Folder Name box, type a folder name.
6. Do one of the following:
  - To make this a top-level folder, in the Parent Folder box, click the down arrow, then click TOP.
  - To make this a subfolder, click the down arrow, then click the folder in which you want to create the subfolder.
7. Click SUBMIT.
How do I download files from my online storage?
To download files from storage to your hard drive:
1. Log in to your account.
2. Click Online Storage. The Online Storage area appears and displays the amount of storage you have available.
3. To download files from shared storage, , click Shared Storage.
4. Select the check box next to one or more files that you want to download. (Select the check box in the column header to select all files.)
5. Click Download. A dialog box appears in which you can specify whether to Open or Save the file.
How do I delete files from my online storage?
To delete files from storage:
1. Log in to your account.
2. Click Online Storage. The Online Storage area appears and displays the amount of storage you have available.
3. To delete a file in shared storage, click Shared Storage.
4. Select the check box next to one or more files that you want to download. (Select the check box in the column header to select all files.)
5. Do one of the following:
  - On the toolbar, click Delete.
  - In the Task column, click the red X.
  A confirmation message appears.
How do I move or copy a file from Personal storage to Shared storage?
To move or copy a file from Personal to Shared storage:
1. Log in to your account.
2. Click Online Storage. The Online Storage area appears and displays the amount of storage you have available.
3. Select the check box next to one or more files that you want to move or copy. (Select the check box in the column header to select all files.)
4. Click Shared. The Share Folder dialog box appears.
5. Do one of the following:
  - Click Copy to the folder below, then specify the folder in the Parent Folder box.
  - Click Move to Folder, then specify the folder in the Parent Folder box.
  - In the Create folder box, type a name for a new folder in which to move/copy the file(s).
6. Click SUBMIT.
How do I move a file from one folder to another in online storage?
To move a file from one folder in storage to another folder:
1. Log in to your account.
2. Click Online Storage. The Online Storage area appears and displays the amount of storage you have available.
3. To move a file within shared storage, click Shared Storage.
4. Select the check box next to one or more files that you want to move. (Select the check box in the column header to select all files.)
5. Click Move. The Move to the folder dialog box appears.
6. Do one of the following:
  - To move the file to the top-level folder, in the Parent Folder box, click the down arrow, then click TOP.
  - To move the file to another folder, click the down arrow, then click the folder in which you want to move the file.
  - To move the file to a new folder, in the Create folder box, type a name for the folder.
7. Click Move.
How do I send files from my storage or shared storage?
To send a file from your storage area or shared storage:
1. Log in to your account.
2. Click Online Storage. The Online Storage area appears and displays the amount of storage you have available.
3. To send a file from shared storage, click Shared Storage.
4. Do one of the following:
  - To send multiple files, select the check box next to the files that you want to send, then on the toolbar, click Send. (Select the check box in the column header to select all files.)
  - To send one file, in the Task column, click the send (envelope) icon for the file that you want to send.
  The Send Your Files from Storage page appears.
5. In the To box, type the recipient's email address.
6. To send yourself a copy, select the Send a copy to yourself check box.
7. In the Subject field, type a descriptive title for the email. For example, instead of "Here ya go!" type "Files for Friday's conference call."
8. In the Message field, type a brief message. We recommend that you provide a description of why and what you are sending, and, if necessary, how they can view the attachments; however, a message is optional.
9. To remove an attachment, next to attachment link, click Remove.
10. Click SUBMIT to send the message.
  The Send your files page appears and displays the details of your send, including a tracking link, date/time sent, and days left until expiration. The Delete File(s) link allows you to permanently delete the files (e.g., if you accidentally sent the wrong file or you need to send an updated version). Recipients can no longer download the file if it is deleted from our servers.
To edit a file in storage
- In the Task column, next to the file you want to edit, click the edit icon. The file opens in the applicable editor.
How do I upload files to my online storage?
To upload files from your desktop to your personal storage area
1. Log in to your account.
2. Click Online Storage. The Online Storage area appears and displays the amount of storage you have available.
3. Click Upload now! The Upload your files page appears.
4. Do one of the following:
  - In the drop-down list, click a folder in which to store the file(s).
  - Create a new folder by typing its name in the Create new folder box.
5. Click Browse.
6. Browse for the file to upload, then double-click it, or click it, then click Open. The file(s) and a progress bar appear below the Browse button.
7. Click Send. The upload progress is displayed, then the Online Storage page appears.

Business Solutions

What are your Business Solutions?

CuteSendIt provides a private label business solution that allows companies to easily integrate a custom-branded file delivery service into their company website. This solution is perfect for technology companies, graphic artists, law firms, design studios, and other businesses where a professional image and reliable delivery is important when working with business clients.

View the details of each plan on the Create My Account page if you're not logged in, or click Account > Upgrade if you are logged in.

Refer to the Account Management FAQs above for information about customization, adding users, and billing, or click the Contact Us link below.

Send Files with CuteSendIt - Help

General

About Sending Files with CuteSendIt

Is this service free?

What are the limits?

How secure is sending files with CuteSendIt?

What are the system requirements?

Am I always connected?

What about virus protection?

Sending Files

How do I send a file?

How do I create/import/delete email addresses from my address book?

What is a quick way to send files to multiple recipients?

How soon will they get the files?

What if they didn't get the files?

How do I know they got the files?

What happens to the files after they are downloaded?

How do I prevent further downloads of a file that I've sent?

How do I open a file?

Can non-members upload to my Public storage?

Where can I view a history of sent files?

Receiving Files

I received an email with a link to download files from CuteSendIt. What is that?

Where can I view a history of files I have received?

How do I download the files?

Account Management

How do I know how much storage I have available/used?

How do I change my password?

What if I forget my password?

How do I change my billing information?

How do I change my plan?

Can we use our company logo and other customizations?

How do I add, edit, or delete a user?

How do we use our own domain name?

Online Storage

Can I store my files on the CuteSendIt servers?

How do I create folders in my online storage?

How do I download files from my online storage?

How do I delete files from my online storage?

How do I move or copy a file from Personal storage to Shared storage?

How do I move a file from one folder to another in online storage?

How do I send files from my storage or shared storage?

How do I upload files to my online storage?

Business Solutions

What are your Business Solutions?